Payroll

Salaries, PAYE, pension & statutory filings

Vendor Management

Vendors, contractors & NRS e-invoicing

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Frequently Asked
Questions

Find answers to common questions about iPay's payroll management, vendor payments, compliance features, and more.

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General
Payroll
Payment
Vendor Management
Wallet
Tax
PaySlip

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General Questions

What is IPaySuite?

iPaySuite is a powerful digital platform designed to streamline payroll, payments, and compliance for businesses of all sizes.

How do I create an account?

Visit our website and click on "Sign Up". Fill in your details, verify your email, and log in to your new account.

Is there a mobile application?

Yes, we offer mobile apps for both Android and iOS, allowing you to manage payroll and payments on the go.

Payroll Questions

How do I add an employee?

Navigate to the "Employees" tab and click "Add Employee". Fill out their details, upload documents, and save.

Can I automate payroll?

Yes, you can schedule payrolls to run automatically at set intervals, reducing manual work and human error.

How are deductions handled?

Deductions like taxes and pensions are automatically calculated based on your regions laws and applied to each payslip.

Payment Questions

Which banks are supported?

We support all major Nigerian banks and several global banks. You can connect multiple bank accounts for different payment purposes.

Is my payment secure?

Absolutely. We use bank-grade encryption and are fully compliant with PCI DSS standards.

Can I make bulk payments?

Yes, our system supports bulk payment processing, which is perfect for salaries, vendor payments, and tax remittances.

What is the billing cycle?

Our platform bills monthly or annually based on your selected plan. You can manage billing settings from your account.

Can I change my subscription plan?

Yes. You can upgrade, downgrade, or cancel your plan at any time from the billing section.

Which payment methods are supported?

We accept debit/credit cards, bank transfers, and select digital wallets.

Vendor Questions

How do I invite a vendor?

Go to the Vendors section, click "Invite Vendor", fill in their details and send the invite. They’ll receive an email to complete their profile.

Can I track vendor payments?

Yes. Every payment made to a vendor is logged and visible on their profile page.

Can I categorize vendors?

Absolutely. You can assign categories like "Supplies", "Consulting", or "Contractors" to keep your vendor list organized.

Wallet Questions

How do I check my wallet balance?

Your wallet balance is displayed on your dashboard. You can also view a detailed breakdown in the "Wallet" section.

How can I fund my wallet?

Click the "Fund Wallet" button on your dashboard or in the Wallet section. Choose a payment method and enter the amount.

What can I use my wallet for?

You can use your wallet to pay employees, vendors, taxes, and subscriptions directly from your dashboard.

Tax Questions

Are taxes automatically calculated?

Yes. Our system automatically calculates applicable taxes based on employee location and local tax laws.

Can I file taxes through the platform?

In supported regions, you can file payroll-related taxes directly from the dashboard with a few clicks.

Where can I find tax reports?

Navigate to the "Reports" section and filter by "Tax Reports". You can download detailed summaries in PDF or Excel.

Payslip Questions

How do employees view their payslips?

Employees can log into their portal and navigate to the "Payslips" section to view or download their payslips.

Is the payslip format customizable?

Yes. You can add your company logo, choose the data fields to display, and adjust the layout to match your branding.

Can payslips be emailed automatically?

Absolutely. Once payroll is processed, payslips can be automatically emailed to each employee in PDF format.

Payroll, vendor payments, statutory compliance, and NRS-compliant e-invoicing. Built by Doftwerks for the businesses that run Nigeria.

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iPay is a Doftwerks product. Doftwerks is the technology practice of Stransact Chartered Accountants, an RSM International correspondent firm. ISO/IEC 27001:2022 certified. NDPC accredited. NRS System Integration and Access Point Provider.

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